Customer Service Archives

Customer Service

Community Auto Care

Giving back can pay big dividends for service providers. While our industry focuses on supplying parts and servicing and repairing vehicles, the term “auto care”, in…

April 4, 2024

Rivers Edge Services: Recognizing Our Skills and Knowledge

For this month’s profile of a successful ASP, we headed to Prince George, B.C. to speak with Bruce Williams of Rivers Edge Services. We asked Bruce…

March 27, 2024

Performance Kia Mayfield: A Group Effort

Already a top-selling store, this Kia dealership is focusing on customer satisfaction. Idris Malik started his automotive career 18 years ago. He began in sales, first…

January 29, 2024

Service Provider Corner: Do Unto Others

Have you forgotten the Golden Rule for building solid relationships? Navigating today’s service industry is far from a walk in the park. As a shop owner…

January 26, 2024

The Customer Experience: Word-of-Mouth Advertising

If you can build trust with your customers, they’ll recommend you to friends and family for years to come. In a world where common courtesy is…

January 24, 2024

What are the Trends in Customer Experience in 2024?

The year 2024 and its customer forecasts! According to Forbes magazine (Adrian Swinscoe, 2023), here are some predictions for 2024 in terms of customer experience and…

January 9, 2024

Getting in the Fastlane With Mitchell 1

While visiting Mitchell 1 at AAPEX 2023, Autosphere had an opportunity to chat with Ben Johnson, Director of Product Management. A key theme for Mitchell 1…

November 28, 2023

Dealerships and CRM Optimization

Customer Relationship Management (CRM) software is a system that connects the dealership to its customers and prospects. It is used both by management to obtain reports…

November 7, 2023