The high-tech vehicles of today are the common vehicles of tomorrow. Our shop has been BMW i-Certified for the last five years. During that time, we’ve had the odd...

Creating new partnerships can lead to very positive results. This past summer, Krown Rust Control teamed up with the University of Windsor to develop a Corrosion Index. Basically, it’s...

Understanding your employees’ skills and goals is key to a successful business. When you own and/or operate a collision centre, there are many different hats you have to wear...

What happens when you are OEM Certified for a car that is no longer in production? Imagine you are the shop in Vancouver, who told us that they had...

How to effectively scale your business. Over the last year, I have had the pleasure of meeting and discussing the collision repair industry with a vast number of repair...

Taking a look at equipment and processes could add up to some very significant savings. We all want to find that best blend of quality and efficiency when it...

Does ignoring 51 percent of the population a good business strategy ? As shops complain about their ability to attract good talent, and pay higher and higher wages for...

Engaged, involved employees will care far more about their work than those that aren’t. If you’re a business executive or manager that has responsibility for people, your behaviour will...

How different countries approach end-of-life-vehicles. I was recently interviewed by a consultant to the French government. The consultant was conducting a formal international poll of how other countries get...