Better efficiencies start with the right people. Any time you’re going to talk about work process improvements or efficiencies, you need to start with human resources. In fact, it’s probably...

Training seasoned technicians should be an integral part of your strategy and process. There is a lot of talk in our industry about hiring the next generation of collision...

Clear paths to career development are pivotal to long term business success. It is no secret that of all of the challenges facing the aftermarket automotive sector, labour pool...

In an era where replacing panels and components is the norm, perhaps it’s time to go back to basics. Fashion trends come and go. What was once deemed out...

The complexity of modern vehicles means shops need to take a strategic view when it comes to cycle times. For modern vehicles using mixed material construction, it’s important to...

Forging stronger connections between different sectors will create a stronger automotive industry. From March 28 to 30, the Ontario Automotive Recyclers Association (OARA) held its annual Convention and Tradeshow,...

Why is certifying or accrediting collision repair facilities such a difficult issue? Currently, there are 19 different accreditation and certification programs in use at collision shops that we’ve counted....

Making the case for pre and post scan coverage. Just recently, Craftsman Collision was part of a large-scale pilot project, working with the Automotive Retailers Association and ICBC, along...

The high-tech vehicles of today are the common vehicles of tomorrow. Our shop has been BMW i-Certified for the last five years. During that time, we’ve had the odd...