How different concepts from different countries can be beneficial to your business. In May, I had the opportunity to be a part of the International Round Table (IRT) on...

Helping your employees can be done in a variety of different ways. During the last CCIF meeting held in Halifax back on May 24, I had the opportunity to...

There are many factors to consider when shopping for equipment When it comes to selecting tools and equipment for your shop, any decision to do so cannot be taken...

It is with great sadness that we have lost our dear friend and industry colleague John Norris. John was in the process of working on another column for...

Better efficiencies start with the right people. Any time you’re going to talk about work process improvements or efficiencies, you need to start with human resources. In fact, it’s probably...

Training seasoned technicians should be an integral part of your strategy and process. There is a lot of talk in our industry about hiring the next generation of collision...

Clear paths to career development are pivotal to long term business success. It is no secret that of all of the challenges facing the aftermarket automotive sector, labour pool...

In an era where replacing panels and components is the norm, perhaps it’s time to go back to basics. Fashion trends come and go. What was once deemed out...

The complexity of modern vehicles means shops need to take a strategic view when it comes to cycle times. For modern vehicles using mixed material construction, it’s important to...