Looking at ways to consistently improve and evolve has been a key driver for this independent collision business since day one. In 2001, Josh Kazdan and a friend decided...

Business selling and acquisition in our industry requires some careful consideration. Brad Mewes is the founder and Principal at Supplement Advisory, which provides strategic and financial advisory services to...

In this issue, we take a special look at how auto recyclers across the country are adapting to the needs of a changing industry. As integration between collision and...

Collision repair shops can retain their apprentices by identifying and addressing their specific needs. Every business owner dreams of someday passing the baton to a young protégé who can...

Quality should be an instrumental factor during the entire repair process. Customer satisfaction at the end of the repair process is crucial for several reasons. One, it helps build...

Courses aren’t convenient, but they must be done. Training is one of those things that must be done, but it’s seldom easy to do. Attending courses can put holes...

This small-town collision shop sees investing in the future as key to success. Lacombe, which is located around 25 km south of Red Deer, Alberta, boasts a population of...

Using the right metrics to improve performance In the Q4 2018 Mitchell Industry Trends Report, Ryan Mandell, Director, Claims Performance, Auto Physical Damage Solutions looked at ways to effectively...

New models provide uptick in productivity. In the never-ending quest for improved repairs and increasing productivity, the answer may not necessarily be technology or newfangled equipment—it may just be...