Service Provider Corner
Canadian Aftermarket Shops Fare Better Than Dealers in Auto Service, Finds J.D. Power
The J.D. Power 2019 Canada Customer Service Index Long-Term Study (CSI-LT) released in September finds that aftermarket service facilities fare better in the share of visits. According to the study, aftermarket share of visits is 52%, whereas dealers get a 48% market share. This is despite the fact...