The growing number of competitors should have you wondering how you’ll hold onto your customers and attract new ones. Competition for your customer is going to escalate dramatically in...

Don’t sell yourself short. We can’t afford it! One of the many obstacles of managing an automotive repair and service business profitably is too many competitors competing and promoting...

I’m an old car guy who still likes the rumble of a V-8, the guttural low growl from a ‘tuned’ exhaust set up along with dual pipes jutting...

We are ALL responsible—employers, supervisors and employees—for preventing workplace illness and injury. Every day, we open our doors and our attention to protect our customers from injury by posting...

Companies, young executives and Canadians! Recently many people in our industry headed to Las Vegas, Nevada, for the annual AAPEX and SEMA Show events, which deliver a high level...

This article was inspired by a reminder sticker I saw on a new client’s window. Instead of showing the date/odometer reading of the next scheduled service, the sticker read,...

How much is your time really worth? I was cleaning up some old files when it dawned on me that we used to have a parts department. We carried...

Are you servicing your customers to their standards? It’s commonly known that for service providers, customers often want to have the vehicle in and out of the shop as...

My aftermarket background has centered primarily within the Brake, Chassis, and Filtration categories. I’m very proud to say that every brand I’ve represented have been products considered to be...