It’s time to give back to those in need. Let’s face it—we are all busy. There never seems to be enough time to get everything done. The fact is,...

Today’s CRM solutions allow us to create transparency and trust like never before. Customer retention management has become one of the most consistent tools used in the automotive industry...

Coaching the next generation requires us to take the initiative. One thing that does concern me is the future of our industry. There are many of us who have...

If you’re having trouble recruiting fresh talent perhaps it’s time to call local law enforcement. I recently read a fascinating article in an American automotive magazine that really intrigued...

Prior to the early 1950s, power steering wasn’t offered on most passenger vehicles. It all changed when Chrysler introduced power steering on the 1951 Imperial as a regular option. If...

OEM franchise networks are winning the battle for our market share! It was only 10 years ago that we—independent repair shop owners—were congratulating ourselves for keeping a steady hold...

Access to data is critical for today’s service technicians. Under the hood doesn’t mean the same thing today as it did yesterday. Customers’ vehicles are more complex than ever...

Modern oil does more than just lubricate. In today’s engines, the oil does a lot more than simply lubricate the moving parts. It also serves as an actuator for...

While the Toronto event was a great success, some are wondering about the future of the auto show in general. Since its inception in 1974, the Canadian International AutoShow...