Accessing the Right Information

Accessing the Right Information
Having accurate, timely access to vehicle service information is becoming increasingly important.

Helping technicians find what they need, when they need it.

In the last decade, vehicles have become more complex to manufacture as well as repair and service. Whether it’s servicing brake systems, performing alignments or troubleshooting drivability problems, the tools and expertise required to perform the work today are often highly advanced and require detailed analysis and execution.

One of the biggest issues facing technicians in this country is not always having a clear solution in how to access service repair information.

Some OEMs will not provide repair information to the aftermarket in Canada and if they do, it can be a lengthy and time-consuming process that can cost the technician and the shop significant time and money.

Strong consensus

Over the last few years, AARO has sought to help combat the issue, and there is a strong consensus not only in Ontario, but nationally, to create a more efficient solution for Service Information Requests (SIRs).

If you are struggling to repair a vehicle in your service bay because you are having difficulty finding the right service information, we urge you to get in touch with us.

Joining with the National Automotive Service Task Force (NASTF) based in the U.S., as well as developing the National Repair It Right 2020 Taskforce, has allowed AARO to help Canadian technicians in getting the right access to information, flashing and reprogramming of vehicles, as well as tools, equipment and training that have not previously been available.

All Canadian Service Information Requests have to go through the AARO website (aaro.ca) from which technicians can receive a response directly from the Repair it Right Task Force in real time. There is also a technical hotline they can call for assistance at 1-833-787-4020.

The taskforce consists of technical people, ranging from training instructors, licensed technicians, and presidents of tier one suppliers to parts suppliers.

As part of this group of highly respected and knowledgeable individuals we also encourage shops and technicians to become NASTF members. It’s free and all you have to do is go to (nastf.org) to register and become a Vehicle Security Professional (VSP).

Given that NASTF has developed an extensive network of repair solutions and has been able to work with OEMs to provide access to information in the U.S., it seemed only natural to partner with them, especially in view of the fact that the vast majority of vehicles sold in Canada share commonality with their U.S. counterparts.

Unified voice

With the significant changes that have taken place in the automotive industry and the more active involvement by OEMs in the service and repair process, we feel that now, more than ever, it is important to have a unified voice representing the interest of independent service providers and technicians in Canada. This includes not only access to repair information, but changes in the industry, including new regulations and requirements.

That’s where associations like ours come in, providing strength in numbers and working on behalf of the service providers and technicians to ensure they receive a fair and reasonable solution in the wake of potential legislative and OEM proposals.

Vehicle servicing and repair is likely to become even more complex moving forward, and by having a workable solution to repair information, we can all help ensure a bright and promising future for the automotive aftermarket in Canada.

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