It’s equally important to address negative as well as positive feedback. If you market your business online, you probably know about the power of good reviews.…

Helping our clients plan will give them less financial stress and allow them to keep their vehicles running longer. Recently, we had a client whose vehicle…

A toxic work environment affects both women and men, but we have the opportunity every day to change it. I realize that there are many opinions about…

Are we passing our skills to the next generation? We know the skilled labour pool is shrinking so let’s do our part in promoting the trades.…

Setting business goals in advance goes a long way to maximizing your time and return on investment at these events. Our industry has a few tradeshows…

What was traditionally a maintenance service may now be an integral part of ensuring that a vehicle’s safety system is working properly. If you speak to…

OEMs are altering the customer experience—so can independent service providers. There may be a new automotive trend starting at our shopping malls. After a pilot project…

Our clients are paying the price for longer maintenance schedules. Have you come across the extended warranty on 2010-2011 Honda CR-Vs for high engine oil consumption…