Rear view cameras are becoming a regular part of the technician’s repertoire. Today’s vehicles seem to be packed full of bells and whistles—from backup warning sensors…

Body maintenance is just as important as mechanical servicing. It might not seem obvious, but spring is the time of year when you should encourage your…

Tailoring oil change frequency specific to customer needs.  Many of us who have been driving and owning cars for a while remember the days of checking our…

Delivering end user knowledge is the most critical learning tool of all. Educating your customer is as important as making sure your technicians and employees are…

Advanced vehicle technology can be both a benefit and a drawback. Today it seems that technology has completely taken over the world— and that extends to…

Today, often the best choice in using lubricants is going with what the OEM says in the vehicle owner’s manual.  Oils and lubricants are the number…

Tips for improving bay efficiency using today’s diagnostic and parts ordering software.  Efficiency becomes the epitome of profit gain and profit loss. In the automotive industry,…

Our new columnist, Brad York, looks at one of the most misunderstood aspects of the service provider business: The vehicle inspection. The inspection process within every…