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April 15, 2010
How Are You Handling Telephone Shoppers?
Your Telephone Staff Make All the Difference, Says J.D. Power
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He can be an aggravation, or a prime opportunity: the shopper who calls numerous stores to get the best possible price. And according to Chris Denove, vice president of operational research at J.D. Power and Associates, you could be making an expensive error in not putting your best salespeople on the line when he calls... [Full story]
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April 15, 2010
What Happens When Your Workers Aren’t Working?
Maybe It Isn’t the Employee – Maybe It’s You
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No one comes to work for us because they want to be a failure, and no one comes in each morning with the intention of doing a bad job,” Shay says. No situation is entirely black and white, and if your attitude is “my way or the highway,” it isn’t the best way to run your business, he warns... [Full story]
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March 25, 2010
Build Your Business
Focus on Profitability
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The word “profit” comes from Latin, and it essentially means to “make progress.” And that’s precisely what profit does for your business: it keeps it running and allows you to move forward. There will be leaner and fatter years, but you must focus on profitability if your business is going to survive, and then to thrive... [Full story]
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March 15, 2010
Tune-ups
They’re Not Just for Cars Anymore…
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Do you know exactly what’s happening inside your shop? I worked with the shop staff, not the owner, and I know that employees seldom act the same way when the boss is around. I saw habits that cut deeply into productivity... [Full story]
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February 26, 2010
Garage Business
The 5 Year Plan
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All too often we get so wrapped up and busy with day-to-day affairs that we forget to plan for the future. But if you don’t know where you want to be in five or ten years, how will you get there? How will you succeed in business and in life if you haven’t defined what success means to you and where you want to be in a given amount of time?
[Full story]
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February 8, 2010
Doing Business With Asia
It’s All About Building Relationships
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Once a place that was all but a mystery to most North Americans, the Asian Pacific area is now a major force in manufacturing and exportation. At some point in your business, China will have an impact. The key is forming established and trusting relationships with Chinese companies, according to Grant Taylor, president of Asia Pacific Products, and chairman of China Pacific Holdings... [Full story]
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August 24, 2009
Inventory Management—Know It, Track It, Sell It
Don’t Be Stuck With Cash on Your Shelf
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What’s the most important business investment you can make? According to Tom Shay of Profits+Plus, it’s your inventory. And by constantly monitoring it, you can make your shop run both tightly and profitably... [Full story]
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May 15, 2009
Management
What Will Be Your Next Move?
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Although you may not realize it, your company is currently engaged in a corporate version of chess with your future prosperity on the line. Will you get to ‘check mate’ before your competition does? [Full story]
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April 22, 2009
Management
Whole New Ball Game!
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What’s the difference between the people you employ and manage, and a professional sports team? If you subscribe to the principles outlined by Robert W. Keidel in his book “Game Plans: Sports Strategies for Business,” you’d have to answer, “Not much.”
[Full story]
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April 17, 2009
Pirelli: A Leader in National Training for Consumer Knowledge
Knowledgeable Professionals Help Consumers Make Informed Purchases
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Pirelli’s slogan is well-known: Power is nothing without control. But knowledge is also essential, for dealers and customers alike, and that’s the basis for the company’s new National Dealer Training Program. [Full story]
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April 7, 2009
Job Safety—It’s No Accident
Employees Who Can’t Work Will Cost You the Most
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Who’s the costliest employee in your shop? Don’t look at salaries, because it’s a trick question: it’s the one who’s off work because of injury... [Full story]
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November 20, 2008
Tech HR
Break the Tech Shortage
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If you’re experiencing a tech shortage at your shop, you’re not alone. Addressing the problem requires both long-term and short-term strategies... [Full story]
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November 20, 2008
Senior Customers: a Significant Market Segment
Services for Seniors Benefit All Your Customers
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According to Statistics Canada, there are over 4.4 million Canadians aged 65 and older, and that number is increasing daily. Is your shop prepared to handle this important sector of the... [Full story]
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November 20, 2008
Training
Learn & Apply
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Eager and willing to learn, your employees may need help to carry through and actually implement what they learned at seminars and workshops... [Full story]
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November 5, 2008
Training Initiatives: Thinking Outside the Box
Non-traditional Methods Produce Exceptional Results
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Training is a huge part of every company’s budget, and naturally, you want it to be well-spent. But sometimes there’s a better way than traditional learning; alternative methods... [Full story]
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November 5, 2008
Human Resources
Managing Across the Generations
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Each generation has a certain identity which most people of that generation can relate too. For example, Baby Boomers can be described as a group that is driven to succeed and.... [Full story]
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November 5, 2008
The Business Environment
Business Sense for 2008
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The world is changing—perhaps more quickly than we’d all care to admit. 2008 brings with it a retail environment that’s been transformed by the recent surge in the value of the Canadian dollar, as well as the economic uncertainty within... [Full story]
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