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September 25, 2009
Garage Business
Throw Away the Abacus
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If you’re still running your business the “old-fashioned way” and shunning technology, perhaps it’s time to take a closer look at how management software can make you more productive... [Full story]
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July 6, 2009
Garage Business
Money for Nothing...
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There are times when giving things away free can actually make you money. A couple of weeks ago, one of our clients wrote her car off and needed to replace her vehicle. We don’t sell cars, but we do offer a service where we inspect any potential purchase... [Full story]
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June 10, 2009
Garage Business
Paging Dr. Redinger
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Although recessions are never welcome or wanted, they can also be a time of prosperity and opportunity for those of us in the aftermarket... [Full story]
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February 25, 2009
Technician Access
The Key to Repeat Visits
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From oil changes to wiper blades to replacement brake pads and shoes, a retail customer will spend $325 per year on service, parts, and accessories. Over a driving lifetime of 50 years, that’s more than $15,000... [Full story]
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February 11, 2009
Globalization
What It Means for Technicians
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There was a time when American products were designed and built in America—mostly in the United States, Canada, and even Mexico—when European cars and trucks were made in the many then independent countries of Europe and the few... [Full story]
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November 20, 2008
Garage Business
The More Things Change...
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The auto industry has changed dramatically over the past fifty or sixty years. But as the old saying goes: the more things change, the more they stay the same... [Full story]
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November 5, 2008
Shop Management
Sell the Job
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The manner in which an independent Service Advisor today greets his customers tells a big tale! If you haven’t taken a page out of the dealership’s Service Advisor’s book...
[Full story]
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