Canadian Tire signed a multi-year agreement with COSTAR Computer Systems, a provider of automotive shop management software. COSTAR’s Shop Management System will provide Canadian Tire’s 476 automotive centres and 5,500 auto bays with world-class automotive functionality and customer-friendly technology.
Staff will be able to see information from auto part identification to labour install times, and ‘how-to-repair’ schematics; customers will have their automotive history migrated from one location to another, allowing CTC to service that customer nationally. Both customer and vehicle history will be able to be forwarded to another store, and customers will benefit from significantly advanced systems for preventative maintenance schedules and new appointment scheduling capability. (SB)
