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The never ending complexity of the operating systems installed in the current fleet has had a devastating effect on the corner garage. For starters, the vehicles run forever. The modern car’s reliability has really little to do with servicing the vehicle. Want proof... [Full story] |
August 2, 2010
Holloway Automotive Supply Ltd.
Experienced Staff is Key
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Back in 1974, Stan Holloway became a fifty-percent partner of Evans Automotive in Stratford, Ontario. By 1979 he became sole owner and so the legend of Holloway Automotive began... [Full story] |
July 15, 2010
Sharing Best Business Practices
Clear Objectives Can Increase Your Sales
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Does anyone not want to sell more shocks, oxygen sensors and cabin air filters? Of course not – you are in business to provide the right service for every vehicle, including all of the needed parts. What are you doing to limit sales without even realizing it? What tools can you use to increase sales with your existing customers?... [Full story] |
March 25, 2010
Garage Business
The Big Ticket
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If you’re not making the money you think you should, perhaps it’s time to take a second look at the way you price your work. What are your services worth? That may sound like an odd thing to ask, and you might want to answer it by quoting your posted hourly rate. But let me assure you that there’s more to the question... [Full story] |
March 17, 2010
Technical Training
Have Training, Will Repair
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Training today is more important than ever. Vehicles have changed drastically and technicians must keep up with all the new systems and components. It seems that night course seminars and hands-on clinics are almost over. You will also find that many trainers from manufacturers are also doing a selling job on products when those at the sessions... [Full story] |
February 12, 2010
Best Business Practises
Make a Lasting Impression
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In today’s market it is essential for Automotive Service Providers to stand out from their competition. To make an impression that lasts, it takes more than just good service and quality repairs. A little extra effort to please a customer, especially when it is not expected, goes a long way to growing the business... [Full story] |
October 28, 2009
Human Resources
The New Reality
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How has the economic slump impacted your business, and how can you manage your human resources so that you’re ready for the recovery ahead? The recent economic slump has impacted all industries, creating challenges for business... [Full story] |
August 21, 2009
Industry Training
Canada Hosts 40th World Skills Competition in September
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The World Skills Competition is often referred to as the global “Skills Olympics,” and this September Canada is the host of the 40th international competition in Calgary, Alberta... [Full story] |
September 25, 2009
Garage Business
Throw Away the Abacus
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If you’re still running your business the “old-fashioned way” and shunning technology, perhaps it’s time to take a closer look at how management software can make you more productive... [Full story] |
July 6, 2009
Garage Business
Money for Nothing...
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There are times when giving things away free can actually make you money. A couple of weeks ago, one of our clients wrote her car off and needed to replace her vehicle. We don’t sell cars, but we do offer a service where we inspect any potential purchase... [Full story] |
June 10, 2009
Garage Business
Paging Dr. Redinger
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Although recessions are never welcome or wanted, they can also be a time of prosperity and opportunity for those of us in the aftermarket... [Full story] |
February 25, 2009
Technician Access
The Key to Repeat Visits
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From oil changes to wiper blades to replacement brake pads and shoes, a retail customer will spend $325 per year on service, parts, and accessories. Over a driving lifetime of 50 years, that’s more than $15,000... [Full story] |
February 12, 2009
Education Is a MUST!
The Best Technicians Are Well Educated
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today’s vehicles are very complex and that’s not going to change in the near future. In fact, the future that’s looming on the horizon will be even more intricate.... [Full story] |
February 12, 2009
Training
It’s Becoming Hard to Give
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I have found that training these days is becoming very hard to give. Some adverse objects have been placed in the way. Alot of people ‘burnt’ it by big sales pitches… some folks overcharged for the session. As a result, people are saying, “I’m not supporting this any more!”... [Full story] |
February 11, 2009
Globalization
What It Means for Technicians
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There was a time when American products were designed and built in America—mostly in the United States, Canada, and even Mexico—when European cars and trucks were made in the many then independent countries of Europe and the few... [Full story] |
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