Visual Impact

Showing customers how their repairs are progressing could have a big impact on your business. Today’s technology allows us to interact and …

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It’s in the system

Software and training are now an essential part of the modern collision repair shop environment. From estimating to ordering to customer management, modern shop software can make things purr as smoothly as


Stamp of Approval

Advances in vehicle technology mean that OEM certification will be part and parcel of future collision repairs. Last week, I attended Pfaff Autoworks’ annual open house in Vaughan, Ont.


WIN Membership Surpasses 400

The Women’s Industry Network (WIN) recently reported that its membership had surpassed 400 people from across the collision repair industry. Denise Caspersen, current WIN Chair, attributed the growth to


Help Them Grow

Taking an active role in developing industry talent can help both future staffing and the viability of your collision repair business. Last week I was in Alberta. The leaves


Out of the Frying Pan…

Is autonomous vehicle technology going to create more problems than it solves? Last week, news agency Reuters reported that with the concept of autonomous vehicles being employed on every


Changing Habits for Discounts

A Towers Watson survey shows that Millennials in particular are warming up to the idea of usage-based insurance. There’s been a lot of focus on the topic of usage-based


CCIF Announces Calgary Agenda

The Canadian Collision Industry Forum (CCIF) has announced the agenda and speaker lineup for its Calgary event. On September 18, CCIF will be hosting its Calgary event that will


Information hub

Social media can provide boutique customer experiences in the age of consolidation. Most of us have a view that big business tends to be faceless and more focused on

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A Decade From Now

How will Canada’s collision repair industry look in 10 years time? It’s impossible to predict the future but I thought it might be interesting to see how Canada’s collision repair